Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase, i.e. your order number which you can find on the order E-Mail or on My Account.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at cycling@caprapro.cc.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cycling@caprapro.cc we will process the request accordingly.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item only if the reason of the refund is the the item is no longer needed or wanted, or the order was made on accident. If you receive a refund, the cost of return shipping will be deducted from your refund. Otherwise, CapraPro will supply a pre-paid returns label and a full refund will be issued with no deductions.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We understand that each order is different so feel free to contact us at cycling@caprapro.cc for questions related to refunds and returns.